My Prints Arrived Damaged. What Do I Do?

UnitPrints carefully packs and ships orders in multiple layers of cardboard, plastic, and styrofoam in order to minimize any potential damage. However, should you receive a damaged print, please follow the steps outlined below:

  • Keep Everything:
    Keep all materials (including prints, boxes, packing materials) regardless of which were damaged. Please DO NOT throw anything away.
  • Email Us:
    Please send an email to us as soon as possible.
  • Resubmit with Return Authorization:
    A customer service representative will contact you as soon as possible with a Return Authorization number and any additioanl information that may be required to process your claim.


For questions or support, please e-mail :

All support and service questions are handled via e-mail Monday - Friday from 9am - 5pm EST.

Memorial Day - LaborDay - Friday's 9am-12Noon EST 

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