UnitPrints carefully packs and ships orders in multiple layers of cardboard, plastic, and styrofoam in order to minimize any potential damage. However, should you receive a damaged print, please follow the steps outlined below:
- Keep Everything:
Keep all materials (including prints, boxes, packing materials) regardless of which were damaged. Please DO NOT throw anything away.
- Email Us:
Please send an email to us as soon as possible.
- Resubmit with Return Authorization:
A customer service representative will contact you as soon as possible with a Return Authorization number and any additioanl information that may be required to process your claim.
For questions or support, please e-mail : [email protected]
All support and service questions are handled via e-mail Monday - Friday from 9am - 5pm EST.