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ZIP File Fails To Open Or Duplicate Files Using Microsoft Windows

Users who are running Windows operating systems may experience an error when attempting to unzip Album downloads that exceed 2GB or more. 

In this event, we recommend utilizing a free third party file decompression tool such as WinZip to unzip the downloaded files.  

 

Example: 

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Comments

  • Avatar
    Patricia Cook

    good suggestion but I don't know how to utilize a third party decompression tool

  • Avatar
    Erich H.

    All you need to do is download one of the tools linked above (7-Zip or WinZip) and then open the .zip file! :)

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